Can't deactivate my serial number.

[Sandra Kay]

I had trouble accessing my Nitro Pro 12 so I uninstalled it from my computer. I have downloaded a trial but cannot activate my old serial number 234601******** into this trial. I have gone into the help page where it searched and found my license. There is a deactivate button in red. I clicked this and an error message came up saying "Please select devices to deactivate" There is nowhere to select a device. 

Can you please help me with the next step?

Thanks

Sandra

Edited May 8 by Joseph Capiral
editing serial number

[Joseph Capiral]

Hi @Sandra Kay

Thank you for reaching out to us through our Community Forums.

I understand you have issues activating Nitro PDF Pro using your serial number.

I checked your serial number, and I can see that 0 out of 2 activations are used, which is why you are unable to deactivate it in the portal.

Issues can occur if a different version of Nitro is installed on your computer and your serial number is for a specific version of Nitro that doesn't match the one installed on your computer. 

Kindly check your message, as I provided the instructions and steps on how to activate Nitro PDF Pro 12 on your computer.

Thank you.