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When I go to activate it says its not a valid #


Shawn Smith

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Shawn Smith

I too am having issues with this. I am showing an active subscription when I input my serial # but when I goto activate it says its not a valid #. Changed computers and deactivated all to reactivate on new computer.  How to do get through that obstacle?

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Allain Umailin

Hello @Shawn Smith,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the delay.

I am afraid I cannot find the purchase under your name or email address. To help you with your request, please provide the following information.

-The full name and address of the purchaser

-The email address used to purchase Nitro PDF Pro

-A copy of the order invoice.

To send them via private message, hover your mouse over my name, 'AllainU', and select 'Message.'

Thank you very much in advance and I look forward to hearing from you.

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