I have got a new laptop and I cannot get nitro pro

[Paul Cahill]

I recently purchased a new computer and i need to install nitro back on to the new computer but I am having problems. I have requested a free trial so that i can download the full version but when I try to log in, I can not remember my password, I have requested my password to be sent to me but when I do, it says there is an error. I have downloaded the free trial so that I can get the full version but it is not allowing me to sign in on it. I have my serial number from my last purchase.

[Allain Umailin]

Hello @Paul Cahill,

Thank you for reaching out to us through our Community Forums.

Please note that we no longer support Nitro Pro 11 with serial number 234600-uvwxyz-248255.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro, and I hope this helps.

[Susie Adams]

Do you support Nitro Pro 12.?

[Allain Umailin]

Hello @Susie Adams,

Thank you for reaching out to us through our Community Forums, and we sincerely apologize for the delay!

Before anything else, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post, which will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread.

Thank you very much in advance, and I look forward to hearing from you.