Barry Lollar Posted May 29 Report Share Posted May 29 I purchased two copies of Nitro version 13, one a couple years back for my home computer and a second last year for my wife's computer. Recently, we both are having issues printing Nitro PDF documents to our HP-9015 inkjet printer. Interestingly neither of us have issues printing spreadsheets or Word documents. Any recommendations or suggestions as to what the issue is? Thanks, B Lollar Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted June 4 Official Nitronaut Report Share Posted June 4 Hi @Barry Lollar Thank you for reaching out to us through our Community Forums. I would love to know more about the issue. I have several questions for you: - What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X) - Can you provide more details when you say you are having issues printing Nitro PDF Documents? Thank you. Link to comment Share on other sites More sharing options...
Halkawt Pshdari Posted August 21 Report Share Posted August 21 Hi team, I uninstalled and reinstalled the latest version of Nitro Pro 13.70.7.60, now it is not printing and keeping the documents in the printing queue. i need your support please. regards, halli Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted Thursday at 12:07 AM Official Nitronaut Report Share Posted Thursday at 12:07 AM Hi @Halkawt Pshdari Can you please try the following: 1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list 2. Extract the utility to the desktop (it doesn't properly run from within the zip) 3. Run the utility (NOTE: This will remove any custom signatures/stamps. Let me know if these need to be backed up) 4. Reboot 5. Download and install Nitro PDF Pro 13 from here: https://www.gonitro.com/product-details/downloads 6. Active Nitro and try to print. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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