Annette Vaandrager Posted June 19 Report Share Posted June 19 I purchased an upgrade to pdfpen, which is v.12, my money was accepted even though this version is no longer supported, it turns out. I tried putting the serial number in to upgrade to v.13 or 14, and am getting an error message. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I paid $35 plus tax for something that is not working. I would like a refund. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 25 Official Nitronaut Report Share Posted June 25 Greetings @Annette Vaandrager Thank you for reaching out through our Community Forums! This seems to be under Nitro PDF Pro for Mac. The Upgrade Portal, found here https://www.gonitro.com/support/upgrade, is for the Windows licenses. From what I understand, you use the In-App upgrade in the PDFpen application, and that processed PDFpenPro 12 license. If this is correct, you can submit a refund support case here https://www.gonitro.com/support/ticket/pdf-pro-mac Kind regards, Link to comment Share on other sites More sharing options...
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