JES810831D46 JES810831D46 Posted June 21 Report Share Posted June 21 (edited) Hello, This is my first time I am using this PDF editor and to be honest I am not so happy with. The system is used to show disruptions very often. It is shown a frozen screen (there seems to be reloading the app) but also very often I need to access with my user. I am not sure if there is something related to an error between the wirndws 10 or something else. My email is alejandro.martinez@juntasespeciales.com I will really appreciate your kind support. Thanks in advance Regards Edited June 21 by JES810831D46 JES810831D46 Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted June 26 Official Nitronaut Report Share Posted June 26 Hi, Thank you for reaching out to us through our Community Forums. I understand you are experiencing issues using Nitro PDF Pro, and I apologize for the inconvenience. I would love to know more about the issue. I have several questions for you: - What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab - Is the issue file-specific, or is it happening in all files? - If it's a specific file, can you please send us a sample file so we can check? Reinstalling Nitro PDF Pro can fix the issue with the app, and checking for a Windows update can also fix the issue, as sometimes a Windows update can cause an issue with the existing application installed on the computer. Thank you. Link to comment Share on other sites More sharing options...
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