Karyn Heyes Posted June 28 Report Share Posted June 28 I just installed Nitro Pro 13 on a new PC, Windows 11, all ok until I try to insert / combine docs and then it crashes. I have tried the Nitro clean up tool and then re install but no improvement, please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 30 Official Nitronaut Report Share Posted June 30 Hello @Karyn Heyes, Thank you for reaching out to us through our Community Forums, and our sincere apologies for the delay. To assist you further, could you please provide the serial number of your Nitro PDF Pro 13? This matters because our business installers are different from the online ones. You can send the license details in this post, which will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread. Thank you very much in advance, and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
Karyn Heyes Posted July 6 Author Report Share Posted July 6 (edited) Version 13.70.7.60 Serial: 504962-uvwxyz-120019 Crashing only happening with certain documents, when I try to open or combine. The documents affected have been created from online software and downloaded from a browser. Edited July 11 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 11 Official Nitronaut Report Share Posted July 11 Hello @Karyn Heyes Thank you for this information. Please open one document using Chrome, grab a screenshot of its 'Document Properties' window, and send it to us. Similar to the attachment. We would like to know more about how the document was created. Thank you in advance! Link to comment Share on other sites More sharing options...
Karyn Heyes Posted July 12 Author Report Share Posted July 12 https://www.dropbox.com/scl/fi/u4iewb0jxco996c240w1u/PDF-Properties.png?rlkey=bnk71dqksr7c2hdfj5w9rfy9h&dl=0 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 31 Official Nitronaut Report Share Posted July 31 Hello @Karyn Heyes My apologies for the delay. To further assist you, I sent you a private message. Thank you! Link to comment Share on other sites More sharing options...
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