Nitro PDF Pro can't convert email to outlook

[Katie Pham]

Nitro PDF Pro can't convert email from Outlook> i searched and did all the steps that was shown on here but problem still persisted. It keeps saying Failed Conversion 

[Joseph Capiral]

Hi @Katie Pham

Thank you for reaching out to us through our Community Forums.

Can you please try the following steps and see if you can convert the Outlook email using the Add-in?

Go to Windows settings, go to Apps > Default apps, and set Outlook as the app for opening .msg files.

Please see the attached screenshot for reference.

Kindly let me know how it goes.

Thank you.

 

[Kevin Friedrich]

I have the same issue with Nitro PDF Pro add in to Outlook.  I made the suggested change, but now the Nitro pdf creation window opens and closes without being able to see the created PDF or saving it. 

[Joseph Capiral]

Hi @Kevin Friedrich

Can you please confirm what version of Nitro you are using? 

I believe you are using Nitro PDF Pro 14.

Can you please try the following (Please make sure you have your serial number before doing it)

1. Download our latest Clean Up utility: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures/stamps. Let me know if these need to be backed up)
4. Reboot
5. Download and install Nitro PDF Pro 14 from here: https://www.gonitro.com/product-details/downloads

Please let me know how that goes.