Serial number for Nitro Pro 13 desktop version does not work

[Dennis Burgard]

Good afternoon,

I have had Nitro Pro for some time.  I was provided a serial number and had to change computers.  When I try to download and activate, the serial number is not accepted.  

[Allain Umailin]

Hello @Dennis Burgard,

Thank you for reaching out to us through our Community Forums, and our sincere apologies for the delay.

To assist you further, could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

You can send the license details in this post, which will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread.

Thank you very much in advance, and I look forward to hearing from you.

[Dennis Burgard]

504985-uvwxyz-1A3168 was the code I was sent

 

DSKT is  company and my name is Dennis Burgard

Edited July 19 by Allain Umailin

[Julie Ashbrook]

I am having the exact same issue. And..... the system will not allow me to submit a Support Ticket.

It is just circling the responses. I've entered my serial number (which IS found), but when I try to activate on my new PC, it says the serial number is NOT found. Etc Etc Etc.

Please help!!

Edited July 19 by Allain Umailin

[Allain Umailin]

Hello @Dennis Burgard,

Thank you for this information.

After checking, it seems like you are missing a number for 'A' in 504985-uvwxyz-1A3168.

Can you please review again your invoice to get the correct serial number?

Edited July 19 by Allain Umailin

[Allain Umailin]

Hello @Julie Ashbrook,

Thank you for reaching out to us through our Community Forums, and our sincere apologies for the delay.

To further assist you with your concern, I have sent you a private message.

I hope it helps!

 

[Dennis Burgard]

3 hours ago, Allain Umailin said:

Hello @Dennis Burgard,

Thank you for this information.

After checking, it seems like you are missing a number for 'A' in 504985-uvwxyz-1A3168.

Can you please review again your invoice to get the correct serial number?

That worked.  Thanks!