Robert Gom Posted July 19 Report Share Posted July 19 Hi I follow the instructions of the excellent kb kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000006794 But when you start the program they are not activated, remains in MODE TRIAL with the countdown time "X days left in trial" Nitro account used for log in have a valid Nitro license applied to it. I think I don't have to open a ticket for each user, they have to solve the root problem, verify the correct functioning of the admin portal https://admin.gonitro.com/overview Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 19 Official Nitronaut Report Share Posted July 19 Hello @Robert Gom Thank you for reaching out to us through our Community Forums! Have you tried uninstalling your current program, rebooting your machine, and reinstalling using our NLS version in 'Step 2' from that public article? Thank you very much in advance, and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Robert Gom Posted July 19 Author Report Share Posted July 19 yes of course but the problem persists Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 19 Official Nitronaut Report Share Posted July 19 Hello @Robert Gom, To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. You can send the license details in this post, which will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread. Thank you very much in advance, and I look forward to hearing from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 19 Official Nitronaut Report Share Posted July 19 Hello @Robert Gom, Thank you for your response here. I decided to delete it because, since we are already communicating through a support case, I decided to merge this into that ticket. Please note I sent you a response an hour ago through the support case. Cheers! Link to comment Share on other sites More sharing options...
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