Nitro Pro activation problem after computer formatting - "-24 Error"

[Luca Colli]

I can't activate my license 234601-uvwxyz-288956.
When I try I get the error -24

Edited July 19 by Allain Umailin

[Allain Umailin]

Hello @Luca Colli,

Thank you for reaching out to us through our Community Forums.

Please note that we no longer support Nitro Pro 12.

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

To know more about some enhancements and fixes with Nitro PDF Pro 14, please visit our Release Notes page https://www.gonitro.com/product-details/release-notes 

In addition to that and many other feature improvements, version 14 also contains some important security vulnerability fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here: https://www.gonitro.com/nps/security/updates 

Thank you for your understanding, and I hope this helps!

[Luca Colli]

But I can't update the version at the moment. I would just like you to re-enable the one I have.

[Luca Colli]

potete riattivarmi la mia versione per favore?