Deactivated on one computer, trying to activate on a new computer

[Olly Gunman]

I have had Nitropro for 5 or so years and I am now changing computer. 

 

I have deactivated on my old computer and am trying to activate on the new computer but it is coming up saying "the serial number entered does not exist".. But I have checked it and is correct. 

Do I need to download an older version of Nitropro? 

[Reymund Oyong]

Greetings @Olly Gunman

Thank you for reaching out through our Community Forums!

Please note that we no longer support Nitro Pro 12 and older versions. As stated in our Sunset Policy, they have reached the end of life, and their activation servers have been shut down. 

We recommend upgrading to our latest version, Nitro PDF Pro 14, which comes with significant stability and security improvements and many feature enhancements, particularly in Conversion, OCR, and Accessibility functions. 

To upgrade to the latest version at a discounted price, please visit our Upgrade portal located here https://www.gonitro.com/support/upgrade 

Kind regards, 

[Olly Gunman]

Thanks, very disappointing. I was happy with the previous version, I have no choice now but to go elsewhere as I am afraid the same thing will happen if I upgrade to the most recent version. 

Feels like a money spinner to me.. Although I don't doubt it was buried in the T&C's somewhere, it's certainly not what I signed up to.