Cannot Activate

[Nikki Bakken]

Hello, I uninstalled and reinstalled to try to fix a saving bug, and now I can't get the full version again. I went to the deactivate page and it shows that have 0 computers active and 2 available. However, I get stuck in a loop. Doesn't seem like there is a way to submit a ticket. There is no where in the trial version to type my serial number. I can provide serial number and reference number from my purchase in Mau 2024 if you need. Please help, thanks!

 

[Joseph Capiral]

Hi @Nikki Bakken

Thank you for reaching out to us through our Community Forums.

Kindly provide the serial number that you are using through message so that I can check and assist you with your activation issue.

Thank you.
 

 

[Nikki Bakken]

Hi Joseph, 

Any update? I messaged the serial number as requested. Thank you!

Nikki 

[Joseph Capiral]

Hi Nikki,

Thank you for providing the serial number.

I apologize for the late response.

I can confirm that your serial number is a valid serial.

To activate Nitro PDF Pro 14, please make sure you have the correct version installed.

Please download Nitro PDF Pro 14 here: https://www.gonitro.com/product-details/download

Once installed, you should be able to activate by going to help > About Nitro PDF Pro > Activate > Enter your 18 digit serial number.

For reference, you can use our guide on activating Nitro PDF Pro, found here:
https://kb.gonitro.com/knowledgebase#/search/activate/000004468

If you are still running into any activation issues, please let me know.

Thank you. 

 

[Nikki Bakken]

There is no where to input the Serial number. I go Help > About Nitro Pro > but there is no where to input the Serial number. I sent a screen shot via messages but it will not let me upload here.