Nitro upgrade process unable to validate Serial Number

[Greg Faulconbridge]

I have purchased Nitro 12. Now that you no longer allow for downloading the v12 installation file I need to upgrade. Using the upgrade portal gives an error. 

 

[Joseph Capiral]

Hi @Greg Faulconbridge

Thank you for reaching out to us through our Community Forums.

I understand that you are experiencing issues upgrading to Nitro PDF Pro 14.

To better assist you, can you please provide the serial number so that I can check?

Feel free to check it through message.

Thank you. 

[Greg Faulconbridge]

Serial Number: 234601-XXXXXX-XXXXXX

 

Cleverbridge reference number: 180559998

 

Thanks for your assistance,

 

 

Edited October 6 by Joseph Capiral
masking serial

[Joseph Capiral]

Hi @Greg Faulconbridge

Thank you for providing the details.

I made some changes and you should now be able to upgrade to Nitro PDF Pro 14 for a discounted price using your serial number.

To upgrade, please go to https://www.gonitro.com/support/upgrade

Thank you.