Kelley Evans Posted September 30 Report Share Posted September 30 Your online support tickets do not work. They only take me back to the list of articles. I need to speak with someone. I had Nitro installed but it wouldn't open. So I downloaded a trial version of the software but I don't need to pay for it again. I don't know how to find my old information. I was on the version 12. Link to comment Share on other sites More sharing options...
Official Nitronaut Joseph Capiral Posted September 30 Official Nitronaut Report Share Posted September 30 Hi @Kelley Evans Thank you for reaching out to us through our Community Forums. Please note we no longer support Nitro PDF Pro 12 as this particular version of our software has reached the end of life, and its activation servers have been shut down. If you need more information about it, you can check our sunset policy here: https://www.gonitro.com/legal/sunset-policy We recommend upgrading to our latest version, V14, which comes with significant stability and security improvements and many feature enhancements, particularly in conversion and OCR functions. To upgrade to Nitro PDF Pro 14, please visit our Upgrade page here: https://www.gonitro.com/support/upgrade Thank you. Link to comment Share on other sites More sharing options...
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