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License renewal although unlimited was purchased


Marji Shepherd

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Marji Shepherd

Software won't work as it now says the license needs to be renewed.  Unlimited version purchased in April 2020.  I followed support link and deactivated to "activate" again, but it goes nowhere.  Now what?

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Reymund Oyong

Greetings @Marji Shepherd

Thank you for reaching out through our Community Forums!

Could you please confirm where you see the license needs to be renewed message?
If this is within the Nitro PDF Pro application, it can be activated using your Nitro PDF Pro serial number. To activate, navigate to the Help tab > About Nitro PDF Pro > Activate, enter the serial number then click Activate.

But if the license issue message is in the Nitro Sign web portal, could you please confirm the email address associated with your Nitro account?

Kind regards, 

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