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My Nitro Pro states it has expired


Guadalupe Jauregui

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Guadalupe Jauregui

When logging online it states my license has expired. I have deactivated and installed that app several times and it still not working. I need this issued resolved immediately. I already sent an               e-mail and the only instruction were the following 


1. Download Nitro PDF Pro 14 here: https://www.gonitro.com/product-details/downloads
2. Activate using your serial number 

Just so you know THAT DOES NOT WORK. It seems like this is an on going issue since 2019 and you would think by know they could give you better instructions. 

Please  reach out to me at **. 

 

Edited by Leslie V
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  • Official Nitronaut
Leslie V

Hello @Guadalupe Jauregui

Thanks for contacting Nitro! I'd be happy to assist you.

I wasn't able to locate your account records. If you purchased Nitro Pro through our website, can you kindly provide the following details so I can help find your account?

  • The email address you used for the purchase (I couldn’t locate anything using the email address you provided)
  • Your order reference number (You might find it by searching your email for 'cleverbridge,' our online merchant)

I look forward to your reply.

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