Robert Lawson Posted Friday at 10:47 PM Report Share Posted Friday at 10:47 PM I am trying to update from my longstanding Nitro Pro 13 to Nitro Pro 14. I entered my correct serial number and was told my account had been consolidated into a business account and to contact support. That didn't work. The second time I attempted I was told to post on this forum. Any assistance would be greatly appreciated. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted 14 hours ago Official Nitronaut Report Share Posted 14 hours ago Hello @Robert Lawson, Thank you for reaching out to us through our Community Forums, and our sincere apologies for the delay. Are you trying to activate your Nitro PDF Pro 13 with serial number 504955-uvwxyz-90444? If so, an adjustment has been executed to your Nitro PDF Pro 13 license, so please try upgrading again through our Upgrade Portal page below: https://www.gonitro.com/support/upgrade I hope this helps! Link to comment Share on other sites More sharing options...
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