My Nitro Pro has changed into Free Trial Mode. I cannot deactivate my license to activate again. What is happening?

[Michael Taggart]

I opened my Nitro Pro that I have been using for just shy of five years now and it shows that it is in Free Trial Mode and wants me to buy it again.  I checked my license information, and it will not let me deactivate it to try and re-activate it.  Could someone please tell me what I need to do to get this corrected.  I use it daily and in fourteen days it is setting me up for a big headache.  

[Allain Umailin]

Hello @Michael Taggart,

Thank you for reaching out to us through our Community Forums, and our sincere apologies for the delay.

To assist you further, could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

You can send the license details in this post, which will be visible to all the moderators. Rest assured, we will hide the serial number before making the post visible in this thread.

Thank you very much in advance, and I look forward to hearing from you.