Transfer of Nitro Pro v11 to new laptop

[Louise Hair]

Having just purchased a Dell XPS13 laptop to replace a Lenovo Yoga 2, I have now wasted several hours trying to download Nitro Pro v11 on to the new laptop without success.

Although Cleverbridge have issued me with a new download link, it initiates the Download sequence but then fails at the Installation stage. Similarly, trying to download v11 straight from the Nitro Pro website fails at the same point. I have tried all sorts of remedial action to ensure the computer settings aren't preventing the full download (e.g. clearing temporary files and download folder etc.) but without success again.

However, there is absolutely no problem in downloading the new v12 from the Nitro Pro website, which would suggest that there is either a glitch with the v11 Download link, or that Nitro Pro are trying to force me into an Upgrade position at unnecessary additional cost.

Any suggestions would be greatly appreciated as I can find now way of getting support/communication from Nitro Pro on this without paying for a VIP Access package.

Many thanks.

[Allain Umailin]

Hello @Louise Hair,

Thank you for reaching out to us through our Community Forums!

We have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currenty have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands. See screenshots below:

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, proceed on installing Nitro Pro 11 using the msi installers below:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!