Sawa Posted April 30, 2019 Report Share Posted April 30, 2019 I have a Nitro v10 license, which I would like to upgrade to v12 license. Unfortunately you cannot validate my license on the upgrade page https://www.gonitro.com/support/upgrade:We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. I could validate my license on https://licenses.gonitro.com/prd/portal Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 30, 2019 Official Nitronaut Report Share Posted April 30, 2019 Hello @Sawa, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your Nitro Pro 10 license, so kindly try upgrading to Nitro Pro 12 again. Cheers! Link to comment Share on other sites More sharing options...
FlowTech Posted May 2, 2019 Report Share Posted May 2, 2019 Hi We have Nitro 10 that has crashed and will not open. So we have download Nitro 12 trial but we can't seem update it with our license , error:- Unfortunately you cannot validate my license on the upgrade page https://www.gonitro.com/support/upgrade: Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 2, 2019 Official Nitronaut Report Share Posted May 2, 2019 Hello @FlowTech, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 10? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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