Peter Johnson Posted November 22, 2019 Report Share Posted November 22, 2019 Just upgraded to Nitro 13 from Nitro 12 but it still freezes when trying to search. It's the first thing I try. If I don't want to search, it's super. But I need to search, and it's driving me nuts. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 22, 2019 Official Nitronaut Report Share Posted November 22, 2019 Hello @ParksidePeter, Thanks for reaching out to us! Can you please send us a sample file that we can test? Please also specify what word you were trying to search. Looking forward to your response. Link to comment Share on other sites More sharing options...
Fira Posted November 23, 2019 Report Share Posted November 23, 2019 Something is related with user setting , other account on the same PC will not face issue. so strange Link to comment Share on other sites More sharing options...
Peter Johnson Posted November 25, 2019 Author Report Share Posted November 25, 2019 I held off from replying straight away because I thought I'd fixed the problem by rebooting the PC. And search worked exactly as it should. (For me Nitro freezing when searching had been an ongoing issue with versions 12 and 11. I posted just after installing version 13.) Then, just now, I loaded Nitro, opened a document, the same as last week, made a search, it displayed the results and and instantly froze. It doesn't matter what word or term I am searching for. You are welcome to test the document concerned but as the proof for a book it is quite large. Where should I send it? 1 Link to comment Share on other sites More sharing options...
Fira Posted December 3, 2019 Report Share Posted December 3, 2019 On 11/25/2019 at 10:43 PM, ParksidePeter said: I held off from replying straight away because I thought I'd fixed the problem by rebooting the PC. And search worked exactly as it should. (For me Nitro freezing when searching had been an ongoing issue with versions 12 and 11. I posted just after installing version 13.) Then, just now, I loaded Nitro, opened a document, the same as last week, made a search, it displayed the results and and instantly froze. It doesn't matter what word or term I am searching for. You are welcome to test the document concerned but as the proof for a book it is quite large. Where should I send it? Try create new user on your PC and try search function its will crash. Link to comment Share on other sites More sharing options...
Peter Johnson Posted December 4, 2019 Author Report Share Posted December 4, 2019 That's an interesting idea. I managed to complete the recent task with minimal freezing episodes but next time the problem occurs I'll try that suggestion. Thanks. Link to comment Share on other sites More sharing options...
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