JustinS Posted January 31, 2017 Report Share Posted January 31, 2017 I've been waiting for over a week for my tickets to be answered regarding getting an incorrectly locked license, unlocked. I've sent in 4 tickets, under two different email addresses, left a message for sales and reception, called in to speak with ANY department, and I am getting no feedback or contact back. I see activity here on the forums from Nitro employee's, may I ask what the heck is going on? Link to comment Share on other sites More sharing options...
FrustratedByNitro Posted January 31, 2017 Report Share Posted January 31, 2017 Join The Club... we have 7 licenses and will not be renewing ... Link to comment Share on other sites More sharing options...
JustinS Posted February 1, 2017 Author Report Share Posted February 1, 2017 16 hours ago, FrustratedByNitro said: Join The Club... we have 7 licenses and will not be renewing ... This wait time is ridiculous. If there is something going on that is preventing them providing assistance I would entirely understand, if I knew!! Just no communication at all is bad, bad customer service. Link to comment Share on other sites More sharing options...
Official Nitronaut Eli R. Posted February 1, 2017 Official Nitronaut Report Share Posted February 1, 2017 Hi Folks, Thanks for posting to our Community Forums. I can confirm that our ticket submission page has not reported any issues with our ticketing system. "FrustratedWithNitro" - I'm sorry but I have not seen any new tickets come in from you recently. If you submitted a ticket to us, please submit the ticket number that is listed on our confirmation email. Please note if you submitted a ticket in the last day through our system, it may take up to 24 hours for a response, unless you have Premium Support, which should be within 2 hours. Please make sure to reference any ticket number you have created recently in your new ticket submission. "JustinS" - After reviewing the ticket you submitted back in November, it appears we have not yet received a response to our reply. Please double-check your Spam folder as well. If you would like to follow up on your ticket, please submit a new ticket, referencing your old ticket number ( 00081998) or any newer tickets you have created. Our team looks forward to taking care of your inquiries! Please make sure to use the following link to submit a ticket: https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
JustinS Posted February 1, 2017 Author Report Share Posted February 1, 2017 Eli, thank you for getting back to me. Unfortunately neither email address that I sent from received your reply, as during the past week I have continuously checked the spam, junk, deleted, clutter, etc folders to find any trace of a reply. I will submit a new ticket asap referencing the ticket number you have provided me. I would really like to know when I "should" have received the first reply to my inquiry, as it has been over a week..... Link to comment Share on other sites More sharing options...
JustinS Posted February 1, 2017 Author Report Share Posted February 1, 2017 31 minutes ago, JustinS said: Eli, thank you for getting back to me. Unfortunately neither email address that I sent from received your reply, as during the past week I have continuously checked the spam, junk, deleted, clutter, etc folders to find any trace of a reply. I will submit a new ticket asap referencing the ticket number you have provided me. I would really like to know when I "should" have received the first reply to my inquiry, as it has been over a week..... Sorry, I completely missed the fact you were referencing the ticket from back in November. I got that resolved over the phone, the ticket I am referring too is what I sent last week. Also, why is no one at your office returning phone messages? Link to comment Share on other sites More sharing options...
FrustratedByNitro Posted February 1, 2017 Report Share Posted February 1, 2017 Join The Club... we have 7 licenses and will not be renewing ... All the latest inquires have gone to help@gonitro.com as I did not get reponses submitting the other way. Please look and see if you have them Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted February 2, 2017 Power User Report Share Posted February 2, 2017 17 hours ago, FrustratedByNitro said: Join The Club... we have 7 licenses and will not be renewing ... All the latest inquires have gone to help@gonitro.com as I did not get reponses submitting the other way. Please look and see if you have them Maybe this is a silly question, but if you have 7 licenses, it would seem you're likely a corporate user, and would have an account manager/rep you can reach out to (any corporate order gets one). If you're not getting the help you need, make sure you reach out to your rep and tell them- they have a vested interest in making things right for you. Link to comment Share on other sites More sharing options...
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