Need to find someone I can get an answer from

[jrichardjr]

I am in the middle of a big run around. I am a affiliate, contacted nitro by e-mail, they said contact Cleverbridge, cleverbridge says contract Nitro. so...here is the deal. Some please point me in the right direction. I have never seen a company do business this way as far as support goes.

I am an affiliate for Nitro Pro. I contacted Nitro about this and they said to call you since it was purchsed through the affiliate program I had a user test the Nitro software on their computer before purchasing but it turns out the Nitro program will not intergrate with this accounting firms Tax and Engagement program. I though thy had tested that but evidently not. The invoice is attached. I have no idea what the process for a refund is. So, that is what I am inquiring about. Can we refund this? J.Richard Morris, Jr. Director of technical Services Pro Systems, Inc. 6401 E. W.T. Harris Blvd Suite A2 Charlotte, N.C. 28212 Richard@***** Office:704-849-**** Cell Phone: 704-293-**** BKD-73632247679 (003).pdf Attachment(s) ****

Edited August 10, 2020 by Reymund G.

[Reymund G.]

Hi @jrichardjr,

Thank you for reaching out to us through our Community Forums!

I've sent you a private message to discuss your concern about refund. Please check on it. 

Kind regards.