Nitro Pro 10 Freezing When Opening After Window's 10 Update

[Annette Davis 0]

I have had to do a Windows 10 update, I have been using Nitro Pro 10 for several years now. My plugin for my Outlook works fine. If I need to open directly into Nitro Pro it freeze when it is opening. I can open my Task Manager and see that it is running in the background. I can see that it is open on my taskbar but there is not window open for me to work in. I can view my pdf files in Outlook using my Nitro plugin but that is all I can do. Please help asap!

[AllainU 0]

Hello @Annette Davis,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

As a courtesy, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.