Purchased VIP Access but can't submit a Support Ticket

[Bill Spandagos]

I purchased VIP Access yesterday and I entered the serial number that I used to activate Nitro Pro a few months ago, and I got a Cleverbridge reference number.

I enter my email and that same serial number on this form:

https://www.gonitro.com/support/ticket

But it responds "Email support is provided only to customers with Nitro VIP Access."

[Allain Umailin]

Hello @Bill Spandagos,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the Nitro Pro serial number that you entered to submit a support case and order number for the newly purchased VIP Access?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Bill Spandagos]

Allain, I sent the info you via private message. Please let me know if you resolved the issue that is preventing me from opening a Support Ticket.