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Activation


Franz Steppe
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Hello,

after reinstallation of my workstation I try to activate nitro pro 11 with the link www.nitropdf.com/de/activation.

After opening the Link I get only a page with an empty field (heading: Activation Certificate).
There is no field in which I can enter the serial number and installation ID.

I can't write to the support either and I can't find a solution in the FAQs (https://licenses.gonitro.com/prd/portal says "Number of Activations = 0", "Number of Activations Allowed = 2", "Status = active)

Who can give me some advice?

Regards
Franz

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  • Official Nitronaut

Hi @Franz Steppe,

Thank you for reaching out to us through our Community Forums!

It seems that you are trying to activate the software using the manual activation process.
You can simply activate Nitro Pro by going to the Help tab > About Nitro Pro then click the Activate button. There should be a field to enter a serial number. 

Also, please ensure that you have Nitro Pro 11 installed on your computer if you have a version 11 license. You can check the version by going to the Help tab > About Nitro Pro. If you have installed a different version, please uninstall then install Nitro Pro 11 by downloading the installer from the following location:

32bit - http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

If you are not sure whether to download the 32bit or the 64bit, check the link below:
https://kb.gonitro.com/knowledgebase/#/search/bit/000003790 

After installing Nitro Pro, proceed on activating it. 
If you are getting an activation error message, please provide the following:

1. You Nitro Pro 11 serial number.
2. Screenshot of the activation error message. 
3. Version of Nitro Pro installed on your computer. 

Kind regards, 

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Hello @Reymund G,

Thank you very much for your answer. I forgot that we use the german version. The links in your answer work very well, but this msi-files contain only the english version.

Is there a way to activate our german version?

Regards
Franz

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additional information:
we use for installation the file we saved in 2018.

We did:

1. installation of the german version
2. Help tab > About Nitro Pro then click the Activate buttonnitro1.JPG

3.teh following page comes up

nitro3.JPG 

 

4. Save installation-ID and click "Next" - this comes up

nitro5.JPG

5. Klick on the link - this comes up

nitro6.JPG

 

Here the information about the installation-file:

nitro7.JPG

After clicking the link www.nitropdf.com/de/activation we will get only a empty page

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  • Official Nitronaut

Hello @Franz Steppe,

The screenshot shows a part of the manual activation process. When you install Nitro Pro 11 using the provided link, does the Activate button asked for a serial number field under the Help tab > About Nitro Pro section? You may have clicked the Advanced button which will lead to manual activation process. 

The activation process can be done by going to the Help tab > About Nitro Pro then click the Activate button. From there, enter your version 11 serial number (do not click the Advanced button) then click the Activate button. 

Please let me know if this works or not on your Nitro Pro 11 installation. 

Kind regards,

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  • Official Nitronaut

Hello @Franz Steppe,

I am getting a Invalid File ID or File Name when accessing the URL you sent.

Based on your description, the activation failure seems to be caused by the error message 'There was a connection issue'.
Could you please try the following steps then see if it will let you proceed with the activation?

1. Download the Nitro cleanup tool from the link below:
http://install.nitropdf.com/professional_13192356/install-cleanup/install-cleanup.zip 

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. A command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Install Nitro Pro 13.24 by downloading a new installer from the link below:

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 13' link. 

5. Once Nitro Pro 13.24 is installed, activate it by going to Help tab > About Nitro Pro > Activate. Enter your version 13 serial number then click on Activate. 

I hope these steps work for you.

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  • Official Nitronaut

Hello @Franz Steppe,

I have responded to your private message along with the information about your serial number and things to check on how it will work. Please check on it and I look forward to your update. 

Kind regards,

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