juan alamo Posted September 21, 2020 Report Share Posted September 21, 2020 Hi, I have a situation installing Nitro_pro13. This is the short story; I use to have installed Nitro_pro11 in my old computer working fine for years. I replaced my computer with new unit and installed nitro_pro13 successfully but license was not recognized. Tried unsuccessfully to uninstall Nitro_pro13 to install Nitro_pro11 and use my license. It didn't work. I entered to the computer registry to delete all files with nitro (as i do for other applications). However, some file were not deleted. Tried to run (install clean up tool) in various occasions as recommended. It didn't work. As of today when try to install Nitro_pro13 it perform the download process to 100% and immediately appears a screen showing (Nitro Pro setup wizard has failed _ Finish). What I need is a way to install preferably nitro-11 to use my current license or install Nitro_pro13 (paying for the upgrade). NOTE: I am a company owner and I have like 5 licenses (different versions) but not registered as a business. Please send a response to my email as I am not able to log in to nitro as a user. Link to comment Share on other sites More sharing options...
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