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Help Reinsalling


Douglas Rohner
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Douglas Rohner

I am unable to reinstall with my CD disk - How can I download? I am not technically proficient and your website is frustrating.

Edited by Douglas Rohner
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  • Official Nitronaut
Allain Umailin

Hello @Douglas Rohner,

Thank you for reaching out to us through our Community Forums and our sincere apologies for your frustrations.

I am afraid I am unable to find a purchase under your name or email address. In order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro.
-A copy of the order invoice.

If you purchased this directly through our online store, I will be able to find a record of this. If you purchased through a reseller of Nitro, you will need to contact them directly as we do not have records of their purchases. 

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Douglas Rohner,

Thank you for your response.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 6 serial number: https://www.gonitro.com/pro/upgrade 

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page  https://www.gonitro.com/nps/product-details/release-notes

Thank you for choosing Nitro and I hope this helps.

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