Jump to content

Outlook Plugin not working

Hans Minder

Recommended Posts

I have 3 PC, all with WIN10 and Nitro Pro 12

The Nitro Plug in for  outlook works perfect in 2 PC but in the third one I have no chance to bring it in operation

I followed the instruction with the Nitro SW tools but with no reaction

Thanks for help




Link to comment
Share on other sites

  • Official Nitronaut

Hi @Hans Minder,

Thank you for reaching out to us through our Community Forums!

When you use the SupportTools to reinstall the Outlook Add-in, did you run it in Administrator mode? If not, please try that and see if fixes the office Add-in. 
Please make sure that there's no Microsoft Office running on your machine before repairing the Office Add-ins in SupportTools.

Here are the steps:

1. Close all Microsoft Office running on your computer.
2. Go to C:\Program Files\Nitro\Pro\12 then look for NitroPDFSupportTools.exe
3. Right-click NitroPDFSupportTools.exe then select Run as Administrator. 
4. Under PDF Creation tab, uncheck the Microsoft Outlook then click on update Add-ins. 
5. When done, check again the Microsoft Outlook then click Update Add-ins.
6. Close the Nitro SupportTools window.

Open Microsoft Outlook then see if it asks you to enable the Nitro Pro add-in. 

If these steps did not work, try to repair your Nitro Pro installation through Windows Control Panel's Programs and Features.

Kind regards,

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.