Unable to use licence key

[Tom Swain 0]

Hi, have received the key for an email under the domain linked to my email.

Nitro Pro is not recognising this. Could i have one resent please.

Thanks

 

[AllainU 0]

Hello @Tom Swain,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Lastly, a screenshot of the error message you have received after entering your serial number.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

Thank you very much in advance and I am looking forward to hearing back from you. 

[AllainU 0]

Hello @Tom Swain,

Thank you for the private message.

With the release of Nitro Pro 13, please be informed that we no longer support the version Nitro Pro 11(and older) of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend that you upgrade by going to our Upgrade Portal https://www.gonitro.com/pro/upgrade and entering your Nitro Pro 11 serial number. You should know you are entitled to a discounted rate.

If you would like to trial our latest product, Nitro Pro 13, you can download it from here:  https://www.gonitro.com/download OR https://www.gonitro.com/pro/try 

It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. You can learn all about some of the features here: https://www.gonitro.com/resources/videos 

Thank you for choosing Nitro and I hope this helps.

[Tom Swain 0]

Thanks for confirming!