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Yadi

Not printing the edits I made

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Yadi

When I edit a new Pdf and then print it does not print the changes I made, the documents come out blank, I have also try saving it before printing and it does not save the changes I made.

Please help.

Thank you 

Yadira

 

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AllainU

Hello @Yadi,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where are the files saved (local, a shared drive or an external drive) when you are trying to print? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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r.righetti@ncr-biochemical.it

Hi, I do not know if I should open a new topic but I have the same problem.

I just installed again my Nitro Pro on a new PC but I had the problem also on the old one. When I first installed the program all worked right and I do not know when this occured.

The version is 12.16.3.574 and I have the problem with all files even if I save them locally. Only if I open the saved and modified documents with another PDF Viewer I'm able to print the changes I made.

Can you help me?

Thank you

Rita

 

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AllainU

Hello @r.righetti@ncr-biochemical.it,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article:  https://kb.gonitro.com/knowledgebase#/search/repair/000004603

Thank you very much in advance and I am looking forward to hearing back from you. 

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r.righetti@ncr-biochemical.it

Hello @AllainU,

I tried this morning the repaair process and I think I solved the problem.

Thank you.

Rita

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