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Dietmar Banke

Nitro Pro has reverted to Trial mode

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Dietmar Banke

and now I have Acitvationsproblems since hours!!😣

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Dietmar Banke

Version 13

Serial Nr. 504992XXXXXXXXXX

Deactivating on your homepage is not working. Status Active but Acitvations 0. Could you please fix this. 

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Dietmar Banke

screenshot

Edited by AllainU

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AllainU

Hello @Dietmar Banke,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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AllainU

Hello @Dietmar Banke,

Based on the screenshots you have provided, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

To further assist you in troubleshooting this issue, kindly follow these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.
 
Thank you very much in advance and I am looking forward to hearing back from you.

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Tom Mourgos
On 10/21/2019 at 7:10 PM, AllainU said:

Hello @4xpaws,

Thank you for reaching out to us through our Community Forums!

Kindly note that our Activation Portal as of the moment can only accept serial numbers with format 23460x-xxxxxx-xxxxxx where 'x' are random numbers.

With the release of Nitro Pro 13, it is now using a different format (5049xxxxxxxxxxxxxx) and will soon be integrated into the same portal in the next coming months. As much as we would like to provide an ETA, it is not yet available.

With regard to the issue activating your program using the certificate, could you please provide the following information?:

-The URL you accessed to generate the certificate
-A screen shot of the error message you are receiving and/or any important information. To find out how to take a screen shot, check out this link: https://kb.gonitro.com/knowledgebase/#/search/screen/000004108 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

 

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AllainU

Hello @Tom Mourgos,

Thanks for posting on our community forums!

Based on the information you have provided via private message, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, please perform these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

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Tom Mourgos

Thanks AllainU,

I basically had to uninstall every single thing that had to do with Nitro and use the re-installer. Fortunately, it works now. I was  this close ----] [---- to getting a refund.

However, the people who make the program should really come up with a solution that prevents use of Nitro Pro when a computer function (in my case, System Restore) is used.

Tom

Edited by Tom Mourgos
Added information.

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Dietmar Banke

So deleting the traces of previous install fixed the activation issue. Thank you Allain for great support!👍

Edited by AllainU

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Ian Howard
On 10/26/2020 at 1:10 PM, AllainU said:

Hello @Tom Mourgos,

Thanks for posting on our community forums!

Based on the information you have provided via private message, you were offered to manually activate the program after clicking Activate button and it is not generating the activation certificate.

At the moment, we are still investigating this behavior and to further assist you in troubleshooting this issue, please perform these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Kindly note Appdata folder is hidden and to unhide it, please refer to this article https://cybertext.wordpress.com/2012/05/29/cant-see-the-appdata-folder/ 

2. Download and run our Clean Up utility to uninstall your Nitro Pro:  http://install.nitropdf.com/professional_13263505/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 

3. Clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro Pro 13.26 using below offline installers:

x32 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13263505/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

5. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

Carried out all of the above. activate by entering serial number - says 'The serial number entered does not exist'. Now admittedly this was purchased a year ago but I have no additional or updated serial number to input. Please advise.

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