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Cannot Activate Nitro Pro


Nathan Cruz
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  • Official Nitronaut

Hi @Nathan Cruz,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 12 license and this will only work on a Nitro Pro 12 installation. 
You may have installed Nitro Pro 13 which will not let you activate using a version 12 serial number. 

Please uninstall Nitro Pro on your computer, then install Nitro Pro 12 by downloading the installer from the following location: 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. 

Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number.

Kind regards,

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