Nathan Cruz Posted October 28, 2020 Report Share Posted October 28, 2020 I cannot activate Nitro Pro on my new laptop even when I have 2 available activations. It keeps saying that my Serial number does not exist. Help! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 28, 2020 Official Nitronaut Report Share Posted October 28, 2020 Hi @Nathan Cruz, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and this will only work on a Nitro Pro 12 installation. You may have installed Nitro Pro 13 which will not let you activate using a version 12 serial number. Please uninstall Nitro Pro on your computer, then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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