Nathan Cruz Posted October 28, 2020 Report Posted October 28, 2020 I cannot activate Nitro Pro on my new laptop even when I have 2 available activations. It keeps saying that my Serial number does not exist. Help!
Official Nitronaut Reymund Oyong Posted October 28, 2020 Official Nitronaut Report Posted October 28, 2020 Hi @Nathan Cruz, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and this will only work on a Nitro Pro 12 installation. You may have installed Nitro Pro 13 which will not let you activate using a version 12 serial number. Please uninstall Nitro Pro on your computer, then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards,
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