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Error 403 when trying to sign in


Gina Whitelaw
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Gina Whitelaw

I have deactivated 2 accounts today via the support page as I needed to stop an ex-employee using my software on their laptop.  When I tried to reactivate by the Sign Up Tab and login under already have an account it showed Error 403.

I also had to login to Nitro via my we browser and update the email address and pick a new password.  This was successful.  I tried to login again with the new details and it still had the same error.

I then uninstalled the program and reinstalled it (Nitro Pro 11) and still have the same issue.

How can I get it activated again??

I also tried to do a repair of Nitro but it also cam back with error code 2349 unexpected error??

Any help appreciated

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  • Official Nitronaut
Allain Umailin

Hello @Gina Whitelaw,

Thank you for reaching out to us through our Community Forums!

Since I am unable to pull-up your account, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

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Allain Umailin

Hello @Gina Whitelaw,

Thank you for the private message.

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available which is also why you are getting the error 403 message.

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

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