Vartan Davidian Posted November 2, 2020 Report Share Posted November 2, 2020 I was given a new computer for work. I went on my old computer and deactivated the nitro account and then tried entering the serial number on the new computer, but it won't activate. It says: "The serial number entered does not exist". It has a link to support but says i can't submit a ticket? What am I doing wrong? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted November 2, 2020 Official Nitronaut Report Share Posted November 2, 2020 Hi @Vartan Davidian, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and this will only work on a Nitro Pro 12 installation. Please uninstall Nitro Pro on your new computer then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12 link' Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards, Link to comment Share on other sites More sharing options...
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