Vartan Davidian Posted November 2, 2020 Report Posted November 2, 2020 I was given a new computer for work. I went on my old computer and deactivated the nitro account and then tried entering the serial number on the new computer, but it won't activate. It says: "The serial number entered does not exist". It has a link to support but says i can't submit a ticket? What am I doing wrong?
Official Nitronaut Reymund Oyong Posted November 2, 2020 Official Nitronaut Report Posted November 2, 2020 Hi @Vartan Davidian, Thank you for reaching out to us through our Community Forums! Our records show that you have a version 12 license and this will only work on a Nitro Pro 12 installation. Please uninstall Nitro Pro on your new computer then install Nitro Pro 12 by downloading the installer from the following location: https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12 link' Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. Kind regards,
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