I can't activate my NitroPro

[Finola Richards]

When I click on the activate button, it brings up an activation certificate, when I enter that certificate it says "there was an issue with your activation certificate" and wont allow me to go further. I am trying to activate NitroPro on a new device, I am supposed to be able to activate two (2) licenses.

I have deactivated the only one that was working on another computer. I have gone through the site extensively and cannot work out how to do this.

Please help.

thank you,

Finola Richards

[Reymund Oyong]

Hi @Finola Richards,

Thank you for reaching out to us through our Community Forums!

Before we proceed on troubleshooting your activation issue, could you please send me your serial number so I could check its activation records?

Kind regards,

[Finola Richards]

Hi Reymund, 

My Serial Number is 234***-******-******.

Thanks in advance.

Regards

Finola

Edited December 7, 2020 by Reymund G.

[Reymund Oyong]

Hi @Finola Richards,

Thank you for reaching out to us through our Community Forums!

I can see that you have a version 12 license. You may have installed Nitro Pro 13 on your computer as the error message 'there was an issue with your activation certificate' is known to that version. 
Please check your Nitro Pro version by going to the Help tab > About Nitro Pro. If you see that you are running Nitro Pro 13, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link. 

Once Nitro Pro 12 is installed, activate it using your version 12 serial number. 

Kind regards,