error 23

[Scott McAllister]

Hi All,

My computer was having RAM issues, so HP replaced the RAM and reinstalled Microsoft windows 10.  Now I am trying to reinstall Nitro Pro 12, but I get an error 23. I have 0 activations and 2 activations allowed.  I have chated with Sharon, and she gave me a link to which are not there.  or to the wrong topic.  Does anyone have a solution?n Alternate License Manager is available to de-activate your license correctly for re-installation.
http://kb.gonitro.com/knowledgebase#/search/64/000004317
Once you hve activated two computers, you will receive an reminder message for all subsequent attempts to activate the software that the license has been u.

For this type of error, you will want to follow the Transfer Procedure outlined in the following link: http://kb.gonitro.com/knowledgebase#/search/transfer/000001637

Sharon G

 

[Allain Umailin]

Hello @Scott McAllister,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Scott McAllister]

thanks so much