Nitro Pro access lost

[Gareth Davidson]

Hi there,

I purchased a Nitro Pro (version 12) licence around the middle of last year and it'd been working fine until recently. For no known reason about a month ago it switched to a trial version, which has now expired, and I need to reactivate using a serial number which I don't have (licence was purchased by my employer). Are you able to help providing my code &/or reactivated my access otherwise?

Thanks,
Gareth
 

[Allain Umailin]

Hello @Gareth Davidson,

Thank you for reaching out to us through our Community Forums!

Did the affected machine installed a major Windows Update prior to this issue?

If yes, kindly note upon the upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, I just send you a private message with your serial number so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering the key and clicking Activate.

Thank you for choosing Nitro and I hope this helps.

[Chuck Farha]

Hello,

I had Nitro Pro on my company computer, but I own the license and need to add it to my PC I am on at home. The email on my account is correct, I just cannot figure out how to enter it on this computer.

Thank you,

Chuck

[Allain Umailin]

Hello @Chuck Farha,

Thank you for reaching out to us through our Community Forums!

To further assist you, have you already installed Nitro Pro 13 on your machine at home?

If yes, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Chuck Farha]

AllainU,

Thank you. It is working fine now.