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My Account page not showing all options

The Accountant Dunsborough

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The Accountant Dunsborough


When I go to my account (clicking on the initials on the top right corner of nitro sign), I am only getting three options down the left hand side menu, being:
-Connected Apps
-Support options.

I can't actually do anything from this page like update any settings or templates etc. Is there supposed to be an admin login or something of the like?

I have sent a DM to a support officer a month ago but no one has responded.


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Allain Umailin

Hello @Brayden Keyser,

Thank you for reaching out to us through our Community Forums!

Please be aware that My Account only offers those options as per article https://kb.gonitro.com/knowledgebase#/search/admin/000004578

Looking at your account, I can see you purchased a single-user license and in order to have Nitro Admin, you need to purchase a Nitro Productivity  Suite - Teams (or Enterprise).

This business subscription also includes Team and Document Templates. To learn more about this, please refer to this article:


Should you have further questions, please do not hesitate to reach-out again.

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