Hack?

[David Johnston]

I was notified by an online credit monitoring service that my Nitro credentials were found in a database of hacked credentials on 11/20/2020. Is Nitro aware of this hack? I haven't received any communication or seen any mention of it on your website.

[Allain Umailin]

Hello @David Johnston,

Thank you for reaching out to us through our Community Forums!

I have forwarded your question to Incident@gonitro.com.

Our Incident response team will reply to your inquiry.

Stay safe always!

[Jessica O'Toole]

me too... and not a word from Nitro about this hack... My password was reset, so that tells me that Nitro knows about this hack. As a paying customer, I would expect that you would at least inform your customers what this has happened so that we could take any precautionary steps...

I am not impressed that I had to find out from a 3rd party credit monitoring provider. 

This has seriously impacted any trust between Nitro and myself.

Not happy at all.

 

[Allain Umailin]

Hello @Jessica O'Toole,

Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience.

Kindly note I have forwarded your concern to Incident@gonitro.com

Our Incident response team will reply to you soon.

Thank you and stay safe always!

[melanie.wilberforce@gmail.com]

I've just received a message saying my data was found after this breach which apparently happened in September 2020. Judging by these messages it has been known about by nitro for some time and the first I have heard is from a non profit that tracks hacks of this nature?

Did anyone hear back about this breach, or more reasonably hear from nitro first? I would have expected to hear from nitro once they were made aware of the issue.

[Allain Umailin]

Hello @melanie.wilberforce@gmail.com,

Thank you for reaching out to us through our Community Forums!

I believe our Incident Response Team have reached out to all affected users, however if you were not notified, our sincere apologies for the inconvenience this has caused you.

If you want to know more about this isolated incident, here is the link for more details, latest updates and action plan in-place by our IT-Security team: https://www.gonitro.com/nps/security/updates#security-incident-update 

Should you have further questions, feel free to send a direct email to our Incident Response Team through incident@gonitro.com

Again, our sincerest apologies for this inconvenience.

Thank you and stay safe always!