David Johnston 0 Report post Posted December 4, 2020 I was notified by an online credit monitoring service that my Nitro credentials were found in a database of hacked credentials on 11/20/2020. Is Nitro aware of this hack? I haven't received any communication or seen any mention of it on your website. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 4, 2020 Hello @David Johnston, Thank you for reaching out to us through our Community Forums! I have forwarded your question to Incident@gonitro.com. Our Incident response team will reply to your inquiry. Stay safe always! Quote Share this post Link to post Share on other sites
Jessica O'Toole 0 Report post Posted December 22, 2020 me too... and not a word from Nitro about this hack... My password was reset, so that tells me that Nitro knows about this hack. As a paying customer, I would expect that you would at least inform your customers what this has happened so that we could take any precautionary steps... I am not impressed that I had to find out from a 3rd party credit monitoring provider. This has seriously impacted any trust between Nitro and myself. Not happy at all. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 22, 2020 Hello @Jessica O'Toole, Thank you for reaching out to us through our Community Forums and our sincere apologies for this inconvenience. Kindly note I have forwarded your concern to Incident@gonitro.com Our Incident response team will reply to you soon. Thank you and stay safe always! Quote Share this post Link to post Share on other sites
melanie.wilberforce@gmail.com 0 Report post Posted 22 hours ago I've just received a message saying my data was found after this breach which apparently happened in September 2020. Judging by these messages it has been known about by nitro for some time and the first I have heard is from a non profit that tracks hacks of this nature? Did anyone hear back about this breach, or more reasonably hear from nitro first? I would have expected to hear from nitro once they were made aware of the issue. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted 6 hours ago Hello @melanie.wilberforce@gmail.com, Thank you for reaching out to us through our Community Forums! I believe our Incident Response Team have reached out to all affected users, however if you were not notified, our sincere apologies for the inconvenience this has caused you. If you want to know more about this isolated incident, here is the link for more details, latest updates and action plan in-place by our IT-Security team: https://www.gonitro.com/nps/security/updates#security-incident-update Should you have further questions, feel free to send a direct email to our Incident Response Team through incident@gonitro.com Again, our sincerest apologies for this inconvenience. Thank you and stay safe always! Quote Share this post Link to post Share on other sites
