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Laptop Reset - Cannot Activate Nitro PRO

Reinaldo Scannone

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Reinaldo Scannone


I recently wiped out my laptop and reinstalled Windows 10, I'm having problems activating Nitro PRO even after I used the activation portal.


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Reymund Oyong

Hi @Reinaldo Scannone,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 12 license which will only work on a Nitro Pro 12 installation.
Please check the version of Nitro Pro installed on your computer. You can see this under the Help tab > About Nitro Pro. 

If you see that you are running a different version, please uninstall then install Nitro Pro 12 by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the ' Download Nitro Pro 12' link.

Once Nitro Pro 12 is installed, you should be able to activate it using your version 12 serial number. 

Kind regards,

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