Product Activation

[Russell Vomero]

I currently have Nitro Pro 10.  I recently upgraded my computer and was not able to install Nitro until now.  I also believe I purchased or was entitled to upgrade to version 11.  I have my serial number, however, I am unable to activate version 10 and not sure where I can download version 11.  Please help as I would like to start using Nitro again. I can submit screenshots if need be

[Reymund Oyong]

Hi @Russell Vomero,

Thank you for reaching out to us through our Community Forums!

Our records show that you have a version 10 license. Please ensure that you have Nitro Pro 10 installed on your computer so you could activate it using your version 10 license.

If needed, the Nitro Pro 10 installer can be found from the following location:
https://kb.gonitro.com/knowledgebase#/search/installer/000004464 

Go to the Nitro Pro 10 section then download the installer that matches your Windows installation (32bit or 64bit).
Once Nitro Pro 10 is installed, you should be able to activate it as I have adjusted it as well. 

Kind regards,