Alec

[Alec Askew]

I am unable to activate my Nitro PDF license. 

Please can a member of the team contact me on: 020 7625 xxxx

Edited December 16, 2020 by AllainU

[Allain Umailin]

Hello @Alec Askew,

Thank you for reaching out to us through our Community Forums and as much as we would like to, we do not provide phone support.

In order to further assist you, could you please provide the serial number of your Nitro Pro?

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screen shot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Alec Askew,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 10 serial number: https://www.gonitro.com/pro/upgrade 

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

Thank you for choosing Nitro and I hope this helps.