Nitro Pro 13 Crashes/Freezes when combining PDF Files

[Tom Lun]

Hi

I'm having exactly the same problems. Did everything on the list and the program is still crashing when combining files. Can you fix this ?

Thanks. 

[Allain Umailin]

Hello @Tom Lun,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.2.3.26) or you can go to Control Panel > Programs and Features.
-Does this happen when combining any PDF file? If it's just with specific ones, please send us a few sample files (with sensitive information extracted) by sending me a private message so I can replicate it on my end. 
-Where are the files saved (local, a shared drive or an external drive) when you are trying to combine? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.