Conversion Error & unable to update

[Tom Korte]

I have recently encountered problems combining Word Documents into one PDF and am unble to do any up dates.  Any ideas?  I am using an older version (9.5.4.22)but never had problems before.

[Reymund Oyong]

Hi @Tom Korte,

Thank you for reaching out to us through our Community Forums!

Please be aware that Nitro Pro 9 is already discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy#sunsetPolicy 

Aside from known issues and bugs found in older versions, there are also security vulnerabilities present in it and for this reason, access to the Nitro Pro 9 installer is no longer available.

Nitro offers a discounted upgrade price on older version of Nitro Pro licenses. 
You can upgrade your version 9 license to version 13 through our upgrade portal - https://www.gonitro.com/support/upgrade 

You may also run a trial period of Nitro Pro 13 (if you have a separate machine) so you could check if the issues you are experiencing with the conversion has been resolved or improved. 

Kind regards,
 

Edited December 22, 2020 by Reymund G.