Nitro Pro 9 Install failing

[Peter Diaco 0]

https://imgur.com/a/M1YepoG

Greetings on behalf of Southwestern Public Health.
We are a health unit in Canada Ontario and I am testing our installer for Nitro Pro 9 and we get the error message linked above.
Please advise on how to resolve and/or if possible can we have an installer for Nitro Pro 9?.. 

Thank you

[AllainU 0]

Hello @Peter Diaco,

Thank you for reaching out to us through our Community Forums!

Before continuing, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

As a courtesy, could you please provide its serial number? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

[Peter Diaco 0]

sent :[

[AllainU 0]

Hello @Peter Diaco,

Thank you for the private message.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter each Nitro Pro 9 serial numbers: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates 

Thank you for choosing Nitro and I hope this helps.

[Peter Diaco 0]

hello @AllainU 

I have tried contacting nitro sales to discuss my two licenses I am having issues with and they have not gotten back to me (I have called 3 times.) I have users who need nitro to split faxes for health unit purposes and will be working during the holiday. 

Please have someone contact me asap..