Tim

[Tim Lammon]

When  i right click on a JPG file and choose convert to pdf on the menu the program starts to convert but wants to print to my printer.  it's never done this before and i have not updated the program or changed any settings.  i let it print and the program sits there waiting for me to hit "cancel" and then asking me if i changed my mind and don't want to not print.  i have 13.19.2.2.356 version.  

[Allain Umailin]

Hello @Tim Lammon,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, kindly update to Nitro Pro 13.31.0.605 using these direct links:

x32 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x86.msi 
x64 http://install.nitropdf.com/professional_13310605/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: 
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Thank you for choosing Nitro and I hope this helps.