"Nitro Pro Setup Wizard has failed"

[Eileen Webb]

• "Something is blocking Nitro from proceeding"

• "Nitro Pro Setup Wizard has failed"

I purchased a Nitro Pro 11 license in 2018.  Today(Christmas 2020), I had to re-install Windows 10 on my laptop.  I am having to reload and install various software that did not survive the Windows 10 repair. The ONLY software that is not cooperating is Nitro Pro 11.  I get an error (see bullets above) and cannot figure out what exactly is causing the re-install block. 

How do I find out what exactly is unblocking the re-install?

Thank you.

 

[Allain Umailin]

Hello @Eileen Webb,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Eileen Webb,

Happy new year and thank you for the private message.

Please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available.  

If you are interested in upgrading your license to Nitro Pro 13 with a discounted rate, kindly access our Upgrade Portal and enter your Nitro Pro 11 serial number: https://www.gonitro.com/pro/upgrade 

You may also want to purchase Nitro VIP Access (formerly Software Assurance) that entitles users to free upgrades for the next release of Nitro Pro and Premium Support for one year after the purchase date. (Premium Support is prioritized ticket support with our Technical Support staff/Nitro Customer Success and Service Team for one year after the purchase date).

You should then receive an email confirmation with a new serial number to activate Nitro Pro 13 and to know more about some enhancements and fixes with Nitro Pro 13, please visit our Release Notes page https://www.gonitro.com/nps/product-details/release-notes 

In addition to that and many other feature improvements, version 13 also contains some important security vulnerabilities fixes that you might want to consider when deciding whether to upgrade to it or not. You can find out more about these fixes here:  https://www.gonitro.com/nps/security/updates

However if you prefer working with an older version and as a courtesy, kindly uninstall the version you currently have by going to Control Panel \ Programs \ Programs and Features, reboot your machine and download Nitro Pro 11 installers from this page: 
https://kb.gonitro.com/knowledgebase#/search/online/000004464 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number.

Thank you for choosing Nitro and I hope this helps.

[Eileen Webb]

Thank you!

Your response timing was impeccable.  I was in the middle of considering buying a competitor product, but I did not want to, as I liked my Nitro Pro 11.  I appreciate your courtesy offer of being able to re-download that version.  I have downloaded it, and it has already served me well.

Happy New Year!

Eileen

[Neshaye']

I am having the same issue.. purchased 5 licenses in 2018, and all are useless because I can't download the software.  Can you help @AllainU