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error 23 activating pro 12

Mark Kalpakis

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Mark Kalpakis

Computer crashed and reloaded w10, reloaded Nitro Pro 12, had to go to the website and deactivated all licenses. Says I have zero of 2 available installs. Still can not activate!

I buy Nitro for my clients because of the cost but this is ridiculous.

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  • Official Nitronaut
Allain Umailin

Hello @Mark Kalpakis,

Thank you for reaching out to us through our Community Forums!

On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Our record shows you are experiencing an issue activating the license is because the computer that the software was installed on did not generate a proper Computer ID (which is a Nitro-specific ID, which generates a unique Computer ID for each computer that the software is installed on). Instead, a Computer ID of all '0's was generated.

Thank you very much in advance and please let me know if you are able to activate.

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